Welcome to the Military Verification FAQs.

Why do I have to go through a verification process?

You are submitting a request to a program reserved specifically for the men and women in our United States Military. For quality control purposes, and to ensure only those people who fall under the required conditions are able to obtain this special offer, we have a very short qualification process we ask you to participate in. All information collected is strictly controlled and is never shared outside the context of this particular verification request.

Who is SheerID?

SheerID is a third-party verification service that works on behalf of retailers to check and verify military credentials. For information on our services, visit us at www.SheerID.com.

What kind of proof do you require?

We accept a wide variety of readily available and approved forms of documentation. We are looking for official documentation that clearly shows your first and last name, a date of birth or discharge/retire date, and a clear affiliation with the military. We strongly suggest any documentation sent to us have sensitive information blacked out before it is uploaded to our system. Uploading documentation to us is optional, but without something to verify your credentials, we will be unable to successfully complete your request.

How do I know you won't sell or share my ID and information?

Click here to read our full privacy policy.

I don't want to do this online, how can I talk to a real person?

Our safe and secure online process is the fastest way to complete your verification and successfully access your offer. You can contact us through our information form and someone from the SheerID office will be in contact with you within 24 business hours. Can't wait? If the event you are attending begins in less than 24 business hours, please give us a call at 888.238.9835 to expedite your request.

How do I add a dependent to my voucher?

You can watch this instructional video to see how you can easily add a dependent to your voucher: http://www.sheerid.com/how-to-add-a-dependent

How do I retrieve my vouchers if I've already been verified?

If you have already gone through the verification process and have lost or need to access your vouchers, click here - Retrieve your voucher(s)

How do I edit dates or dependents on my vouchers?

If you need to add a date or add/change a dependent on your voucher, click here - Retrieve your voucher(s)

I have questions that aren't covered here. Can you help me?

Yes, you can contact us through our Information Form. Someone from the SheerID office will be in contact with you within 24 business hours.

What happens if I can't prove I'm in the military?

This rarely happens. All military service men and women are given some kind of official document that we'll accept, but on the occasion you cannot provide us any acceptable proof of validation, we will not be able to allow you to continue to the offer.

But to be clear, if you are currently in the military, have served previously in the military or are an immediate family member, you have a document we can verify.